BenaCel® Plus Hemostatic Dressing

Unicare Delivers: Precision Care for Dental Professionals

At Unicare, we understand the unique needs of dental professionals when it comes to wound care and regeneration medical devices. That's why we're committed to providing reliable and efficient shipping solutions to support your practice.

Shipping Coverage:

• Unicare products are shipped throughout the continental United States.
• For our valued dental professionals in Alaska, Hawaii, and other international locations, please contact our dedicated team for personalized shipping assistance.

Order Processing

• Once your order is confirmed, our team works diligently to process it within 1 business day (weekends and holidays excluded).
• You'll receive a prompt notification letting you know your order is on its way!

Shipping with Confidence:

• Orders placed before 3:00 PM PST will typically ship the same day. However, during peak times or unforeseen carrier delays, there may be slight adjustments. We'll keep you informed with open communication.
• We offer a standard shipping option via USPS Priority or UPS Ground, delivering within 3-5 business days to most locations.
• For rush orders we also offer expedited shipping options like Next Day AM, Next Day, and 2nd Day delivery at checkout for added confidence.

Track Your Shipment with Ease:

• Once your order ships, you'll receive a detailed email with a tracking number so you can follow your package's journey. Please allow up to 24 hours for the tracking information to update.

Haven't Received Your Order? We're Here to Help!

If your order hasn't arrived within a week of receiving your shipping confirmation, please don't hesitate to reach out to our team at sales@unicarebiomedical.com. Just let us know your name and order number, and we'll personally investigate for you.

Unicare's Commitment to Your Satisfaction

At Unicare, we want you to feel confident and supported in your purchases. That's why we offer a comprehensive returns and refunds policy to ensure your satisfaction.

30-Day Return Window:

We understand that sometimes things don't go as planned. You have 30 days after receiving your product(s) to request a return, allowing ample time to ensure it meets your needs.

Return Eligibility:

To be eligible for a return, the item must be in its original, unopened, and unused condition, with all labels intact. You'll also need a receipt or proof of purchase for verification purposes.

Initiating a Return:

Simply reach out to our caring team at sales@unicarebiomedical.com to start the return process. We'll guide you through the steps and provide a return authorization form, along with clear instructions on packaging and shipping your return.

Important Notes:

Please refrain from sending returns without first requesting authorization. Unauthorized returns will not be accepted. Customers are responsible for prepaying return shipping costs.

Damages and Issues:

We take great pride in the quality and condition of our products. Upon receiving your order, please inspect it thoroughly. If you encounter any defects, damages, or receive the wrong item, contact us immediately at. Our team will promptly assess the situation and ensure a swift resolution, including providing a return shipping label for your convenience.

Exceptions: Non-Returnable Items:

Due to FDA regulations and restrictions, allograft materials are considered "Biologicals" and are non-returnable for credit or exchange. We recommend maintaining Biological Protocols in your office for proper storage of these materials. If you have any questions or concerns regarding specific items, please don't hesitate to contact us.

Exchanges:

Need a different product? The fastest solution is to request a replacement while returning your original item. Once your return is approved, we'll process your exchange promptly.

Refunds:

After receiving and inspecting your return, we'll notify you regarding the approval status of your refund. If approved, the refund will be automatically issued using your original payment method. Please note that processing times may vary depending on your bank or credit card company.

Partial Order Fulfills and Cancellations:

In situations where we can only fulfill a portion of your order or need to cancel it entirely after your credit card has been charged, we will initiate a credit back to your original payment method. A dedicated sales representative may reach out to provide further information or updates on these matters.

Unicare is dedicated to providing exceptional customer service and ensuring your complete satisfaction. If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to contact us.